# Service areas and branches

> Only take enquiries you can do, add travel charges, and send leads to the right branch.

Source: https://roughfigure.com/help/service-area

Under **Settings → Service area**, add your branches. If you work from one place, that’s one branch. Each branch can cover areas in two ways, and you can use both.

**By postcode.** Add the start of each postcode as a tag. `SW` covers every SW postcode, `SE1` covers that district, and `M1` covers M1 but not M11.

**By distance (UK only).** Drop a pin on the map, or find a postcode and drag the pin into place. Then add distances, each with its own **travel charge**: say, free within 10 miles and £25 within 25 miles. Distances are measured in a straight line to the customer’s postcode district, so treat them as a guide to within a mile or two.

**Exclusions** are places a branch never covers, even if they’re inside its area, like an island or a toll crossing.

A postcode you list always beats a distance, so you can charge for a radius and leave part of it free.

Turn on **Check customers’ postcodes** and customers enter their postcode before the first question. You can change the wording of that step. If you don’t cover them, they see your message, or a link you choose, such as a partner.

If your estimator also has a Postcode question, it’s filled in for them.

When you do cover it:

- the travel charge is added to the price, before tax
- the lead shows its branch
- that branch’s email address gets the lead alert too

If more than one branch covers a postcode, the lead goes to the most exact match, then the nearest branch, then the lowest travel charge. Use **Check a postcode** on the same page to try one out.