# Managing your leads

> The pipeline, notes, and calling customers straight from your phone.

Source: https://roughfigure.com/help/managing-leads

Every enquiry arrives in **Leads** with the customer’s answers, photos, postcode and the price they saw. You also get an email straight away, and a text if you’ve turned text alerts on (Pro).

Move each lead along as you go: **New → Contacted → Quoted → Won** or **Lost**. You can see them as a list or as a board.

Open a lead to:

- call, text or WhatsApp the customer with one tap;
- add notes and tags, and assign it to someone in your team;
- record the final job value when you win it, so your analytics show real takings;
- delete it if the customer asks you to.

## Alerts

Choose where new leads are emailed and texted under **Settings → Business**, and your own notifications under **Account → Notifications**. See [New lead alerts and notifications](https://roughfigure.com/help/lead-alerts).

## See how it’s going

[Analytics](https://roughfigure.com/help/analytics) shows where your leads come from, what you win and where customers give up.