# Site visit bookings

> Let customers choose a time for you to come and see the job, synced with Google Calendar or Outlook so nobody books over you.

Source: https://roughfigure.com/help/bookings

When an estimator’s button is **Book a free site visit**, customers who see a price can choose one of your free times straight away. You both get a confirmation with a calendar invite, and the customer gets a reminder the day before. Bookings are part of the Pro plan.

## Set when customers can book

Under **Bookings → Availability**, answer **When can customers book?**:

- the days and times you can do visits;
- **Each visit takes**: how long to allow, including travel;
- **Least notice you need**, so nobody books for an hour’s time;
- **How far ahead people can book**;
- **Visits at the same time**, if more than one of you goes out.

Block out holidays and busy days so they aren’t offered.

## Who goes on site visits

Choose the team members who do visits under **Who goes on site visits**. Each one can connect their own calendar. Customers are offered times when at least one of them is free.

## Connect Google Calendar or Outlook

Choose **Connect Google Calendar** or **Connect Microsoft Outlook** and sign in. Tick both boxes when asked: we need to add events and see when you’re busy. Then:

- every visit is added to your calendar, and moved or removed if it changes;
- with **Don’t offer times when my calendar says I’m busy** on, customers aren’t offered times you already have something on. We only see that you’re busy, not what the appointment is.

If you disconnect, visits already in your calendar stay there but won’t be updated, and customers may be offered times you’re busy.

## Or just see visits in your calendar

Under **See visits in your own calendar**, copy your **calendar link** into Google Calendar, Outlook or Apple Calendar. It shows your booked visits, but doesn’t stop customers booking over other appointments. If the link is ever shared by mistake, make a new one; the old one stops working.

## Managing a visit

Open a booking to:

- **Move to another time**;
- **Give to someone else** in your team (it moves to their calendar, if they’ve connected one);
- cancel it, or mark it as a no-show.

## No free times?

If customers see no times, check your hours on **Availability** and unblock some dates.